Terms and Conditions

This website is operated by TitanEdge (“we”, “us”, “our”). We sell consumer gadgets, tools and home and car accessories to customers in the United Kingdom and internationally.

You can reach us at:

• Email: orders@titanedg.com
• Telephone: 07458 305 191
• Address: Go Pak Warehouse, Sharpness, England

Please note that the address above is our delivery hub. It is not a returns address. See section 9 before sending anything back to us.

By placing an order through this website you agree to these terms. If you do not agree to them, please do not place an order.

These terms are governed by the law of England and Wales and are written in English. Nothing in these terms reduces or removes your legal rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If any part of these terms conflicts with those rights, your legal rights apply.

You must be at least 18 years old to place an order and to use a payment card on this website.

We describe every product as accurately as we can. Product images are for illustration. Colours can appear differently on different screens, and packaging may vary from the images shown.

Minor variations in dimensions, finish or accessories do not make a product faulty. If a product is materially different from its description, you are entitled to the remedies set out in section 10.

All products are subject to availability. We may change or withdraw a product, or change its price, at any time before you place an order.

When you place an order you are making an offer to buy. Our order confirmation email acknowledges that we have received your order; it does not mean we have accepted it. A contract between us is formed only when we send you a dispatch confirmation email.

We may decline an order, for example where a product is out of stock, where a price or description was published in error, where we cannot obtain payment authorisation, or where we suspect fraud. If we decline your order after payment has been taken, we will refund you in full.

If you spot a mistake in your order, contact us at orders@titanedg.com as soon as possible. Because we dispatch within one business day, we may not be able to change or stop an order once it has been packed.

All prices are shown in pounds sterling (GBP) and include VAT where VAT applies. The price you pay is the price displayed at the moment you complete checkout.

Delivery charges are shown separately at checkout before you pay, and are added to the product price.

Prices can change at any time, but changes do not affect orders we have already accepted. Occasionally a product may be listed at an incorrect price. Where the error is obvious and you could reasonably have recognised it as an error, we may cancel the order and refund you in full rather than supply at the wrong price.

Orders delivered outside the United Kingdom may attract import duties, taxes or customs handling fees. These are charged by the destination country, are not included in our prices, and are your responsibility.

Payment is taken in full at the time you place your order. We do not dispatch any order until payment has cleared.

We accept major debit and credit cards, and digital wallets including Apple Pay and Google Pay where your device and browser support them. Payments are processed by our payment provider over an encrypted connection.

We never see or store your full card details. Card data is handled entirely by our payment provider. If you have a question about a specific card charge, your bank or card issuer is the fastest route to an answer.

If a payment fails, is reversed, or is charged back, we may cancel the order and withhold dispatch until the matter is resolved.

Orders are processed and dispatched within 1 business day. Delivery time is added on top of processing time and depends on the service selected at checkout. Estimated delivery windows and charges are set out on our Delivery and Returns page.

Delivery estimates are estimates, not guarantees. Carrier delays, weather, customs clearance and incorrect addresses can extend them. Unless we have agreed otherwise in writing, we will deliver your order within 30 days of the contract being formed. If we cannot, you may cancel and receive a full refund.

Orders are delivered by third party carriers. The carrier handling your parcel is confirmed in your dispatch email; you cannot select a specific carrier at checkout.

Goods become your responsibility once they are delivered to the address you gave us, or to a neighbour, safe place or collection point at your instruction. Risk passes to you at that point.

If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will contact you to arrange redelivery. A further delivery charge may apply.

If you are a consumer in the UK or EU, you have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason. This is your cooling off period under the Consumer Contracts Regulations 2013.

To cancel, tell us clearly in writing at tkempire93@gmail.com before the 14 days are up. You then have a further 14 days to send the goods back to us.

Unless the item is faulty or was sent in error, you pay the cost of returning it. You may handle goods only as much as you would in a shop; if the value of an item is reduced because you have used it beyond that, we may reduce your refund accordingly.

We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. Refunds include standard outbound delivery, but not any premium or express upgrade you chose.

Separately from your cancellation right above, we accept returns within 14 days of delivery where the item is brand new, unused, complete and in its original packaging.

Do not send returns to our delivery hub. Contact us first at tkempire93@gmail.com so we can give you the correct return address and instructions for your order. Returns sent without contacting us first may not reach us and may not be refunded.

We do not offer exchanges. If you want a different item, return the original for a refund and place a new order.

Once your return arrives and has been inspected, we will tell you whether the refund is approved. Approved refunds are issued to your original payment method. How quickly the money appears depends on your bank or card issuer.

Full details are set out in our Refund Policy.

Your rights under the Consumer Rights Act 2015 apply in full and are not affected by anything above. Goods must be of satisfactory quality, fit for purpose and as described.

If they are not, you are entitled to:

• reject the goods and receive a full refund within 30 days of delivery;
• a repair or replacement after 30 days, at no cost to you and within a reasonable time;
• a price reduction or refund if a repair or replacement is not possible or does not resolve the fault.

Tell us as soon as you notice a problem, and send photographs where you can. If an item arrives faulty, damaged or is not what you ordered, we cover the cost of returning it.

We provide a 12 month warranty from the date of delivery against manufacturing defects. If a product develops a genuine fault within that period, we will arrange a repair, replacement or refund.

The warranty does not cover:

• accidental damage, misuse, neglect or unauthorised modification;
• normal wear and tear, including batteries and consumable parts;
• damage caused by using a product outside its intended purpose.

The 12 month warranty and the 14 day return window are two separate things. The return window is for changing your mind about a working product. The warranty is for faults. Both sit alongside your statutory rights.

When you order from us, you agree to:

• give accurate and complete delivery and contact details, and tell us promptly if they change;
• be available, or make arrangements, to receive your delivery at the address given;
• check your order on arrival and report any damage, shortage or error promptly;
• read and follow the manufacturer instructions, safety notices and any voltage or compatibility requirements supplied with a product;
• use products lawfully and only for their intended purpose, and comply with any local laws that apply to them, including rules on recording devices, road use and radio equipment;
• keep products away from children where a product is not intended for children;
• pay any import duty, tax or customs charge raised by the destination country on international orders.

If you create an account, you are responsible for keeping your password confidential and for activity carried out under your account. Tell us immediately if you believe someone else has access to it.

You must not misuse this website: no attempts to gain unauthorised access, no introducing malicious code, no scraping or bulk extraction of content, and no use of the site for any unlawful purpose. We may suspend or refuse service where we reasonably believe this has happened.

All content on this website, including text, layout, graphics, photography and the TitanEdge name and branding, belongs to us or to our licensors and is protected by intellectual property law.

You may view and print content for your own personal use. You may not copy, republish, resell or otherwise commercially exploit any part of it without our written permission. Third party brand names and logos shown on this site, including carrier logos, remain the property of their respective owners.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights in relation to goods, and for defective products under the Consumer Protection Act 1987.

We supply products for domestic and private use. If you use a product for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

We do not guarantee that this website will always be available or uninterrupted, and we are not liable for losses caused by unavailability.

We are not liable for any delay or failure to perform caused by an event outside our reasonable control. That includes strikes, carrier and postal disruption, customs delays, supplier failure, extreme weather, fire, flood, epidemic, civil unrest, war, and failure of public or private telecommunications networks.

Where such an event occurs, we will contact you as soon as reasonably possible and our obligations will be suspended for its duration. If the delay is substantial, you may cancel the affected order and receive a full refund.

We only use your personal information as set out in our Privacy Policy, in line with UK GDPR and the Data Protection Act 2018. Details of the cookies we use are in our Cookie Policy.

We share your delivery details with our carriers and fulfilment partners only so far as is necessary to deliver your order. We do not sell your personal data.

If something has gone wrong, contact us first at orders@titanedg.com. We aim to respond within 6 hours and to resolve complaints as quickly as we can.

If we cannot resolve the matter between us, you retain the right to bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction.

We may transfer our rights and obligations under these terms to another organisation, and will tell you in writing if we do. Your rights under these terms will not be affected. If a court finds part of these terms unlawful, the remaining terms continue to apply. A delay in enforcing these terms is not a waiver of our right to do so later.

We may update these terms from time to time, for example to reflect changes in law or in how we operate. The version published on this page when you place your order is the version that applies to that order.

We recommend you review this page before each purchase.

These terms, their subject matter and their formation are governed by the law of England and Wales. Both you and we agree to the non-exclusive jurisdiction of the courts of England and Wales.

You can also use the form on our Contact page.