Refund Policy

• You have 14 days from delivery to change your mind.
• Items should come back brand new, unused, complete and in their original packaging.
• Email us first at tkempire93@gmail.com for the correct return address. Do not send anything to our delivery hub.
• Faulty, damaged or incorrect items are covered separately, and we pay the return postage on those.
• Discounted and sale items carry exactly the same rights as full price items.

As a consumer in the UK, you have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason. This is your cooling off period under the Consumer Contracts Regulations 2013, and it applies on top of anything else on this page.

To cancel, tell us in writing at tkempire93@gmail.com before the 14 days are up. You then have a further 14 days to send the goods back to us.

You may handle goods only as much as you reasonably would in a shop. If the value of an item is reduced because you have used it beyond that, we may reduce your refund accordingly.

We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. Refunds include standard outbound delivery, but not any premium or express upgrade you chose.

Separately from the cancellation right above, we accept returns within 14 days of delivery where the item is brand new, unused, complete and in its original packaging, with all accessories, cables and manuals included.

We do not offer exchanges. If you want a different item or a different colour, return the original for a refund and place a new order.

Being on sale does not affect your rights. Discounted, promotional and sale items are returnable on exactly the same terms as full price items.

1. Email tkempire93@gmail.com with your order number and what you are sending back.
2. We reply with the correct return address and instructions for your order, usually within 6 hours.
3. Pack the item securely in its original packaging and send it to the address we give you, using a tracked service.

Do not send returns to our delivery hub at Go Pak Warehouse, Sharpness. It is a dispatch site and cannot process returns. Items sent there without contacting us first may not reach us and may not be refunded.

Keep your proof of postage until your refund has been confirmed. Until an item reaches us, it remains your responsibility.

If you are simply changing your mind, you pay the cost of returning the item.

If the item is faulty, damaged in transit, or is not what you ordered, we cover the cost of returning it. Contact us before paying for postage and we will tell you how to send it back at our expense.

Your rights under the Consumer Rights Act 2015 apply in full and are not affected by anything on this page. Goods must be of satisfactory quality, fit for purpose and as described.

If they are not, you are entitled to:

• reject the goods and receive a full refund within 30 days of delivery;
• a repair or replacement after 30 days, at no cost to you and within a reasonable time;
• a price reduction or refund if a repair or replacement is not possible or does not resolve the fault.

Tell us as soon as you notice a problem and send photographs where you can. That usually lets us resolve it without the item needing to travel at all.

Our 12 month warranty and this refund policy are two different things, and it is worth keeping them apart.

• 14 days — to change your mind and return an unused item for a refund.
• 12 months — cover against manufacturing defects, resolved by repair, replacement or refund.

The warranty does not cover accidental damage, misuse, normal wear and tear, or consumable parts such as batteries. Full detail is in our Terms and Conditions.

Once your return arrives and has been inspected, we will tell you whether the refund is approved. Approved refunds are issued to your original payment method. We do not refund to a different card or account.

We process approved refunds within 14 days at the latest, and usually sooner. How quickly the money then appears on your statement depends on your bank or card issuer, and is outside our control.

If a refund has been confirmed by us and has not appeared after 10 business days, contact us and we will send you the payment reference to give to your bank.

A small number of items are excluded from the change of mind right by law, because they cannot be resold once opened:

• items made or personalised to your specification, such as engraved products;
• sealed hygiene or personal care items where the seal has been broken;
• sealed software, audio or video recordings where the seal has been broken;
• downloadable or digital products once the download has begun.

These exceptions never apply to faulty, damaged or incorrectly supplied goods. If an item is defective, your rights under section 6 apply regardless of seals, packaging or personalisation.

• Returns and refunds: tkempire93@gmail.com
• General enquiries: orders@titanedg.com
• Telephone: 07458 305 191
• Response time: within 6 hours

Trading address and delivery hub: Go Pak Warehouse, Sharpness, England. Please remember this is not a returns address.

See also our Delivery and Returns page and our Terms and Conditions.