Delivery & Returns

Orders are processed and dispatched within 1 business day. Delivery time is added on top of that, so the total time to your door is dispatch plus delivery.

Your delivery charge is calculated at checkout and shown in full, in pounds sterling, before you pay. There are no charges added after you place your order.

Delivery windows are estimates, not guarantees. Carrier delays, weather and incorrect addresses can extend them. We will always deliver within 30 days of your order unless we have agreed otherwise with you, and if we cannot, you may cancel for a full refund.

The carrier handling your parcel is confirmed in your dispatch email. You cannot choose a specific carrier at checkout, because that depends on the size and destination of your order.

Every order is sent tracked. Your tracking number arrives by email the moment your parcel is dispatched, along with the name of the carrier.

Tracking can take a few hours to start updating after dispatch. If it has not moved after two business days, contact us and we will chase the carrier for you rather than asking you to do it.

Once a parcel has been delivered to the address you gave us, or to a neighbour, safe place or collection point at your instruction, it becomes your responsibility. If a parcel comes back to us because the address was wrong or nobody could receive it, we will contact you to arrange redelivery, and a further delivery charge may apply.

You have 14 days from delivery to change your mind, and a further 14 days to send the item back. Items should be brand new, unused, complete and in their original packaging.

• Email us first at tkempire93@gmail.com so we can give you the correct return address for your order.
• Do not send returns to our delivery hub. It is a dispatch site and cannot process them.
• Discounted and sale items carry exactly the same return rights as full price items.
• We do not offer exchanges. Return the original for a refund and place a new order.
• Faulty, damaged or incorrect items are covered separately, and we pay the return postage on those.

Refunds are issued to your original payment method within 14 days of your return reaching us, and usually sooner. Full detail, including your statutory rights and our 12 month warranty, is on our Refund Policy page.